General terms and conditions
These Terms and Conditions shall apply to your use of the website located at www.odelynsmith.com. This website is owned and operated by Ms Odelyn Smith. By using the Odelyn Smith website you agree to be bound by the terms and conditions set out below. These Terms and Conditions may vary from time to time and so you should check these regularly. Your use of the Odelyn Smith site will be deemed an acceptance of the terms existing at that time.
Registered in England and Wales Company number .

Definitions
"You" means you, the user of the Odelyn Smith site and "Your" shall be interpreted accordingly. "We/Us" means Odelyn Smith and "Our" shall be interpreted accordingly. "User Information" means the personal details which may be provided by You to Us via the Odelyn Smith site. "Users" means the users of the Odelyn Smith site collectively and/or individually. "Website" means a site on the World Wide Web.

Ownership of rights
All rights, including copyright for Odelyn Smith and other Odelyn Smith owned names, logos and photographs, in this website are trademarks and or registered trademarks owned and licensed to Ms Odelyn Smith.

Use of this website from outside the UK
Visitors that access this website from other locations other than the UK are responsible for compliance with local laws if and to the extent local laws are applicable.

Acceptable Use
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited (including intellectual property rights, rights of confidentiality, or rights of privacy). You may not modify, distribute or re-post anything on this website for any purpose.

You will not do anything that affects the operability or security of the Odelyn Smith site or causes unreasonable inconvenience or offence or disruption to our staff.

Termination
We reserve the right immediately to terminate your use of the Odelyn Smith site if you breach or we have reasonable grounds to believe that you are likely to breach these terms and conditions or you otherwise engage in conduct which we determine in our sole discretion to be unacceptable.

Data Protection Act
We shall comply with all applicable UK data protection legislation in respect of any personal information relating to You gathered by Us. Our data collection and storage is governed by the rules of the UK Data Protection Act.

We will not divulge your email address. We will not trade or sell any customer details to third parties.

Damage to your computer
Odelyn Smith makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Odelyn Smith shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Third Party Websites

We have placed links on this website to other websites you can visit. We are not responsible for the availability of any third party websites or material you access through the Odelyn Smith site. We do not vet these websites and do not have any control over their contents. Odelyn Smith cannot accept any liability in respect of the use of these websites.

Accuracy of content
The dimensions and capacities given are approximate only. We have made every effort to ensure that the reproduction of colour is as accurate as the photographic and production process will allow. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product, slight variation may occur.
Stock Availability and Prices
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Prices given are indications of suggested selling price and are subject to change without notice and all goods are subject to availability.

Cookies
A "cookie" is a small file that is stored on your computer's hard drive and acts as an identifier. We do not store your personal information through cookies or any of your payment information. So when you return to www.odelynsmith.com website at another time, it will still have your shopping basket information, but not any of your personal information. Our cookies do not in themselves recognise the individual user, but will only recognise the computer you are using.
On our web site we use this facility only to store information about the products you are interested in. So when you add a product to your basket we remember this information with a cookie. You will need to have cookies enabled to buy anything on our site. If you want to learn more about cookies please visit www.allaboutcookies.org

Most browsers will automatically accept cookies, but you do have the facility to 'switch off' your cookie, however this means that you will have problems adding products to your basket.
Sizing Variation Charges Please remember when purchasing knitted garments the Variation Charges for the larger sizes. The additional charge for size large is 2.00, and the additional charge for size extra large is 4.00. These charges are per garment purchased and will be added automatically to your total sum.

Delivery Charges Our standard UK delivery is charged as a fixed price of 3.00 per item ordered. In-stock items are dispatched the next day - please allow 7 to 10 working days for the goods to arrive. We send all of our orders by Royal Mail special delivery post. Alternative carriers may be used from time to time at our discretion and with due attention paid to operational requirements. Deliveries are made within working hours and may require a signature.

International shipping is based on the number of items the shopper purchases. Please note that local import duties may be payable on receipt. International delivery times vary depending on destination. Our fixed price rate depends on the delivery region please view examples of these delivery charges below:

Fixed price based upon delivery region

Delivery to UK
Delivery to Europe
Delivery to the rest of the world Zone 1
Delivery to the rest of the world Zone 2
3.00 per order
6.00 per order
12.00 per order
15.00 per order


Variable price base upon delivery region and the number of items the shopper purchases:

Number of Items
Delivery to UK
Delivery to Europe
Delivery to the rest of the world Zone 1
Delivery to the rest of the world Zone 2
2-5
3.00 per item
6.00 per item
9.00 per item
10.00 per item
6-10
2.00 per item
4.00 per item
8.00 per item
9.00 per item
11-30
1.00 per item
2.00 per item
3.00 per item
4.00 per item


On the website we offer delivery to a wide range of International destinations. If you don't find your country on the menu provided please contact customer service team and we will sort things out for you - email info@odelynsmith.com or call us on 07958 339 096 or International +44(0)7958 339 096

Delivery Guide for Countries
UK: Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands - Jersey and Guernsey.
EU: Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain and Sweden.
Rest of the world Zone 1: Norway, Switzerland, USA and Hong Kong.
Rest of the world Zone 2: Australia, Belarus, Bulgaria, Canada, Czech Republic, Cayman Islands, Hungary, Poland, Romania, Serbia-Montengro, Slovakia, Slovenia, Turkey, Japan, New Zealand, Saudi Arabia, Singapore, South Africa, Malta, Ukraine, Russian Federation and Latvia.
Returns and Exchanges

Cancellation Rights
Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of the goods. Please state this in writing via email or write to the address below. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered in the original packaging and in a re saleable condition within 14 days of receipt of your goods. Please contact the customer services team on 07958 339 096 International +44 (0)7958 339 096 or email sales@odelynsmith.com

Defects
We warrant that all goods will correspond with their product description and be of satisfactory quality. To claim for a breach of this warranty, simply complete and enclose the Returns Form (supplied with your delivery) with a description of the alleged defect. Return the goods to us within 14 days after the date of receipt to the following address:

Odelyn Smith, PO Box 4239, Wolverhampton, WV1 1WY United Kingdom

Where there is a valid claim, we will at our discretion either repair or replace the Goods free of charge or refund you the price of the Goods.

Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. When you return goods, send package securely wrapped, insured and prepaid to us. Please retain proof of posting from your shipper without this we cannot be responsible for any items that fail to reach us.
Credits for returned goods can only be processed back to the original card used for payment.

Governing Law
All contracts formed between us for the purchase of goods from the Odelyn Smith website are governed by English law, disputes can be dealt with by the English courts. If any sector of the terms and conditions be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect validity and enforceability of the remaining provisions.
These terms and conditions do not affect your legal rights.