How to Place an Order FAX - You can fax an order to us at any time.24 Hours a Day, 7 Days a week. Fax Number: International: WEB - Browse and order online through our website. You can order on-line from Odelyn Smith with complete confidence and peace of mind. Our on-line ordering system is fully secure. POST - Complete your Order Form with the correct payment including the post and packaging costs. Cheque or postal orders are made payable to 'Odelyn Smith' Please write in capitals your full name, postal address with post code, the cheque card number and expiry date on the back of the cheque. Post to: Odelyn Smith, PO Box 4239, Wolverhampton, WV1 1WY, United Kingdom. NEWSLETTER - Sign up to our e-mail newsletter and you will receive advance notification of new collections. You will also be informed immediately of any sale activity. Step 1 - Finding a product The easiest way to view the Odelyn Smith collection is to browse using the categories on the screen. Step 2 - Product Details When you have searched for the items you are interested in, you will be presented with one or a number of product images, depending on the method of search you adopted. Click on the item image or click "more info" to see more information about the item, or to purchase it. Step 3 - Your Shopping Basket When you wish to make a purchase, simply click on the Buy symbol in the size of your choice. This item will be added to your virtual shopping basket. Each time you add an item to your shopping basket, your shopping basket will appear. Please note: You are under no obligation to buy the items which you submit to your shopping basket, nor can you reserve items by storing them in your shopping basket. Step 4 - View Basket Allows you to check or amend the contents of your virtual shopping basket. The shopping basket shows the total cost of the items chosen. To continue shopping press the "continue shopping" link, alternatively select a new category from the menu for a further search. We use cookies on our website only to store your shopping basket i.d. You can disable cookies on your own PC, but you will then be unable to purchase from our website. Step 5 - To make a Purchase When you have finished shopping and wish to purchase the items in your shopping bag, select the "go to checkout" link. The check out screen will confirm those items in your shopping basket ready to be purchased. Please remember when purchasing knitted garments the "Variation Charges" for the larger sizes. The additional charge for size large is £2.00, and the additional charge for size extra large is £4.00. These charges are per garment purchased and will be added automatically to your total sum. Step 6 - Order process If you are not already logged-in, you will be prompted to do so, before proceeding through the order process. If you are not registered with us, you can follow the registration link from here. Your Address The details shown here will be those entered during registration and will be the address to which your payment card is registered. Delivery Address You can also list an alternative delivery address. Ordering errors You are able to correct errors on your order up to the point at which you click on ?submit? on the final page of our ordering process. Payment Details All transactions are in pounds sterling. We accept online payment in a secure environment with the following credit and debit cards: Visa, Switch, Master card, Solo, Delta, Amex. Your order transaction will take place in a completely secure environment so you can enter your details with guaranteed security. Enter your card type, card number in one line with no spaces, plus the start date, expiry date and issue number (if applicable). Please note: Your credit card will NOT be charged until you place your order on the next stage of the order process. Summary You will see a summary of your payment address, delivery address and order. When you are satisfied with the content and details of your order, click 'place order'. The ordering process is complete and the order will be sent to the Odelyn Smith customer services team for processing. Confirmation and Acceptance of your order You will be allocated a reference number, please note this number as it will help us to track the order. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and to confirm your details. The order will then be scheduled for processing. The sale is subject to our 'Terms and Conditions' all sales/orders are subject to our acceptance of your order will take place upon despatch of the product(s) ordered. Delivery We endeavour to deliver within 10 working days but cannot guarantee it and time is not of essence. Enquiries or Complaints If your enquiry is in relation to a specific order please make sure that you quote your unique reference number. Please can contact us via: Email: sales@odelynsmith.com, info@odelynsmith.com, knitwear@odelynsmith.com Telephone: 07958 339 096 (international no. +44 (0) 7958 339 096) or send a fax on (International no. +44 ) Postal Address: Odelyn Smith, PO Box 4239, Wolverhampton WV1 1WY, United Kingdom